NEW Client Satisfaction Team
We’re Your Long-Term Partner
We’ve reimagined our service department as the Client Satisfaction Team to better reflect our mission: proactive, personalized support that empowers your success. Our highly skilled technicians don’t just fix problems—they help prevent them. From initial installation to ongoing tune-ups, troubleshooting, and training, our team works side-by-side with you to ensure your systems operate at their best. This forward-thinking approach means faster resolutions, fewer disruptions, and a partnership you can count on.
Onsite Repairs & Troubleshooting
When You Need Us There, We’re There. Some issues need hands-on help—and when they do, we come prepared. Our experienced technicians travel globally to deliver fast, effective, and accurate repairs. Whether it’s a mechanical, electrical, or operational issue, we’ll diagnose and resolve it at your facility.
Remote Troubleshooting
Fast Solutions Without the Wait
Minimize downtime with real-time remote diagnostics and support. Our engineers can walk you through system checks, error resolution, and calibration via secure video or phone sessions. Get expert help without waiting for an on-site visit—so you can get back to production faster.
Training
Knowledge is power—and profit. We offer hands-on and virtual training sessions designed to empower your operators and maintenance staff. From basic operations to advanced diagnostics, our customizable training ensures your team knows how to get the most out of your MicroThermics system.
Maintenance & Tune-Ups
Like a tune-up for a high-performance car, this service recalibrates your equipment for peak efficiency. Whether it’s been running for years or just needs a performance boost, a MicroThermics tune-up can extend the life of your unit and improve consistency in your product runs.
Our Preventative Maintenance Agreements are the best way to protect your investment in MicroThermics’ processing equipment and to maximize its useful life. They are designed to support proper maintenance of your equipment, and to head off any issues that may arise before they become actual problems.
This can eliminate excess, unscheduled downtime, save you time and money, and ensure your processing will continue without unexpected interruptions. Additionally, our Preventative Maintenance Clients enjoy discounts on spare parts, and other services visits such as additional trainings and repair visits.